Service 06
Managed IT Services
System monitoring, maintenance, incident support, and support under agreed SLA.
When You Need It
A system is live, but nobody owns keeping it running day to day.
What KTS Does
We monitor, patch, and support your systems under an agreed response time.
What Changes
Small issues get caught before they become outages, and your team stops firefighting.
When launch day was the easy part
Systems need upkeep after launch: monitoring, patching, incident response, and the routine maintenance that keeps small issues from becoming outages. That's ongoing work, not a one-time deliverable.
Our managed IT services cover that ongoing operational layer under an agreed SLA, so your team isn't firefighting infrastructure issues on top of their day job.
What We Offer
What we can help with
System Monitoring
Continuous monitoring of applications and infrastructure with proactive alerting.
Maintenance & Patching
Scheduled maintenance windows and security patching to keep systems current.
Incident Support
Defined escalation paths and response times when something does go wrong.
SLA-Defined Support
Agreed response and resolution targets, not best-effort support.
Technical Helpdesk
A point of contact for day-to-day technical issues from your team.
Who This Is For
When this is useful
- Organisations without an in-house infrastructure team
- Businesses that need guaranteed response times, not best-effort support
- Teams that have launched a system and now need to keep it running
Technologies & Platforms
What we build with
Related
Solutions built on this service
Let's discuss managed it services.
Tell us about your organisation and we'll map out the right approach together.